Rintama Staff Guide

Hello Trial Staff and Existing Staff! This guide has been written in order to help you understand not only the existing rules but how to go about punishing people for breaking them and how to properly deal with specific situations! This guide is still under progress and as time goes on will likely continue to be updated, meaning you should check back frequently!

Rintama Community Rules

If it wasn't obvious enough from the application, you're expected to know not only these rules but the roleplay rules as well! We expect you to abide by them as well as keeping the community in check!

1. Roblox & Discord Guidelines
- https://discord.com/terms
- https://discord.com/guidelines
- https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use
2. Respectful Behavior
- Do not start or engage in drama in text or voice channels.
- Always be kind and respectful to other members and staff.
- Violence, threats, or harassment of any kind will not be tolerated.
3. No Harassment
- Do not harass individuals or other communities.
- This includes harassment via DMs or attempts to obtain or share “doxx-worthy” information.
- Never share personal or private information.
4. Respect and Inclusion
- Avoid slurs, insults, or jokes based on race, ethnicity, culture, or personal beliefs.
- Hate speech of any kind is banned, including but not limited to: Misogyny, Sexism, Homophobia, Transphobia, Racism, Ableism, Ageism, Cultural appropriation, and Classism.
- Harmful behaviors such as body shaming, gaslighting, victim blaming, inciting violence, sexual objectification, dehumanizing language, or unwanted sexual remarks are strictly prohibited.
5. No NSFW Content
- Do not share NSFW content in any form, including in private DMs.
- NSFW speech, dirty talk, suggestive comments, or cat-calling are not allowed.
6. Avoid Controversial Topics
- Refrain from discussing politics, religion, or other controversial subjects.
- If a topic makes someone uncomfortable, respect their boundaries.
7. No Spamming
- Do not spam text, copypastas, emojis, media, or numbers.
- Avoid single-word messages or spamming to disrupt conversations.
8. No Alternate Accounts
- Do not rejoin the server with an alternate account, especially if banned.
- Do not fake your identity, including your age or gender.
9. No Malicious Links
- Do not post suspicious, malicious links or unauthorized Discord invites.
10. No Rule Exploitation
- Do not try to exploit or bend the rules through technicalities or loopholes.
11. No Self-Advertisement
- Do not promote outside content without staff approval.
- This includes Discord invites, game links, or advertising via DMs.
12. Use Common Sense
- Don’t be disruptive or annoying to others.
- Direct or passive-aggressive hate toward anyone is not allowed.
- Treat others how you'd want to be treated.

Yes, I know that was quite the list and we're still not done, I ask you to bare with me and make sure you read and understand these rules, as they are very important.Below are now the Rintama Roleplay Rules, these are expected to be followed just as much as the normal rules and primarily apply to SSUs/SOLs.

WEAPONS
If you wish to pick up a RP weapon you must use a help command first to confirm it. Any weapon actions are otherwise voided and will result in a punishment. Generally, you are expected to use the combat and only weapons that have tools for them.WEARING MASKS
This goes for masks that cover the face and hide your identity.
You need staff permission you got in a ticket before the SSU to wear one.SKATEBOARD WHEN ESCAPING
If you are in any roleplay scenario like a conversation, combat scene, police investigation or running for someone then using the skateboard is not permissible. Should another player report you or someone from the staff team (police force/any non rintama faction) then expect heavy punishments.GETTING BACK UP AFTER FIGHTING
Once you are downed you cannot go back into the fight and need to stay out or lay down. Generally, you should only fight roughly 10-20 minutes after the fight as it would be unrealistic to go straight back into action. Only staff can allow you to fight again after being downed.OPENING DOORS
Doors that lead into private property are not to be opened by anyone other than the owner.
Pretty self-explaining, where did you get the key for his basement for? Should police catch you prepare for jail time and a heavy fine.COMBAT ROLEPLAY [CRP)
Roleplay combat is not allowed. Use the combat system in the game. Only small actions such as, grabbing someone's collar and dragging a body should be used.META GAMING
Gaining information outside of RP such as discord or getting doing actions that can be very easily done in roleplay is strictly forbidden. If you can do it in game do not think about doing it outside of it. Should staff take notice you may lose access for it.

Staff Rules

Now that you've become staff, you've also taken on the mantle of being a role model and even more over, you've taken on the face of Rintama. Your actions show what is or isn't okay and should always evenly reflect the rules. With that said, Staff have a separate extra set of rules to reflect this.

Rule 1). As it had been said prior, you are now the face of Rintama! Double standards are not allowed under any circumstances and what you do and say should reflect what the average player is allowed to do and say. That means no slurs, minimal cussing and no confrontation.Rule 2). Admin Abusing, it's an issue everywhere and it's important that we as a staff team work together to stamp it out. Admin abuse ranges from changing styles without proper permission, giving/restoring money that isn't legitimate or the obvious of banning/mass killing players.Rule 3). Log your actions! I've created the ticket logging channel so that staff may keep other staff in the loop of what they have done, this is so people don't double warn or have many miscommunications. Another benefit of this is that we can refer back to it if something happens to Dyno and more importantly if a warn gets removed when it wasn't supposed to be.Rule 4). Forced lore OCs, being a part of staff team means contributing to more than just the moderation aspect of things. You will be required to lore act when it's needed, as much as missing out on your OC sucks, the experience of all players is why you joined staff team in the first place.Rule 5). Only use the proper commands designated for your role! These are currently listed in Info of the staff category, you should refer to this category whenever you miss out on information you feel you should know, as well as this guide.

Tickets

Tickets are the busy work side of staffing, more often than not these are filled with simple questions. FRP Reports are often rare and should primarily be taken care of by Staff and not Trial Staff.

Patreon Tickets
Just like below, these tickets are visible to staff members however should rarely really be interacted with unless providing the proof of purchase and format for the Patreon Subscriber's new OC. The only people who can approve these new OCs are Head of Lore, Community Manager, Assistant Manager and Project Leads. Wait for their approval before taking action in said tickets.Faction Tickets
Despite being visible to people with the actual staff role, faction tickets should generally mainly be handled by lore team. Most of their questions or things they need help with we cannot approve and the only time you should interact with them is when you're setting roles or closing the ticket. NEVER DELETE FACTION TICKETS!Normal Tickets
Just as the name implies, these are the normal staff tickets dealt with by all members of staff from trial to senior! These have quite the large range of things so to start off, I'll go easiest to hardest! Any member of staff may answer simple questions, such as appset or about rules, generally if you know the answer to a question feel free to answer these. Patreon/Lore tickets should be properly guided to the right channel to go about their business and FRP Reports/Discord Reports should be handled by Staff+.

Punishments

Now we've reached the second most important part, this is how you should go about warning and dealing with players who break the rules. This part also contains the types of warnings, and which are applicable in certain types of situations and what to do after or even before if needed.

Starting off with the most common form of punishment, verbal warnings.
- A verbal warn is when you reprimand a player instead of directly giving a warn, this is used for when the specifics of their actions don't quite fully break a rule and sit inside of a gray area.The second most common form of punishment is as simple as it sounds, a warn.
- In O7 Cafe, we use the Dyno bot to give and record warnings so that other staff can check what or why someone was warned. These warns are given whenever somebody breaks the rules or respectively disregards verbal warns. Despite the rule violation, these warns CAN be removed with proper reasoning.This usually goes alongside most rule violations, muting!
- Using the Dyno bot, you can mute members who are breaking rules such as spamming, slurs or bypassing the filter. This can also be used to stop excessive arguing or things of that sort, any mute lasting over a day should be ran by a HR prior to leaving them muted.This tool is limited to Staff and higher, that being the kick feature.
- Generally, you do not want to kick members unless it appears that their account has been hijacked or something similar. More often than not, kicking is over the top and doesn't contribute much, so only use it when it's truly required.This is only used by Senior Staff and Head of Staff, banning.
- Many of you will not need to worry about banning players, as this is exclusively handed out by Senior Staff and higher to people who have broken many rules or serious rules. If you feel the need for someone to be banned, please contact a HR immediately or mute said individual until a HR is online.

Warn Removal

Generally, warn removals should only be carried out by Staff and Senior staff, Trial staff shouldn't be the ones to remove warns.

Warnings can often be sorted into three categories which each have their own variations and important steps to take. Below this message will be each type and how to go about them correctly!1). Minor Warn- Minor warns generally are warns that BARELY scratch the requirements to be an actual warn. These should generally be removed after 2 weeks (Fourteen days) after being given.2). Warning- These warns are given to people who broke a rule without shadow of a doubt, there isn't much special about this warns. Give these out for FRP and breaking the roleplay guide, as well as many of the average rules upo being broke. These should be removed after a month (Thirty days) and should not be removed if another warn is gained during this time period.3). Major Warns- Major warns never go away under any circumstance, these warns are permanent. All 'major' warns need to be ran by Senior Staff and warns should only be considered major when it revolves around a major rule break. Some of these are flirting with members of the community, bypassing the filter, explicit topics and stuff like that.